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Health Care is a growing and significant business sector that PDSA has been helping
customers for years. PDSA has provided consulting, product, training, and solutions
for such health care areas as claims, hospitals, managed care, clinical, and medical
products.
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Healthcare Customers
PDSA has worked with numerous healthcare customers on a variety of projects:
- Allergan
- Beech Street
- CalOptima
- City of Hope
- Comprehensive Health Services
- Downey Regional Medical Center
- HealthNet
- Kaiser Permanente
- LA County Health Services
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- MedLegal
- Molina HealthCare
- Ossur North America
- Pacific Care – Corporate
- Pacific Care – Behavioral Science
- Physicians Web Link
- Vestara
- Wellpoint Health Networks Inc.
- Zynx Health
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The following sections highlight an example of our contributions to our
healthcare customers.
Allergan
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Allergan, Inc. is a multi-specialty health care company focused on discovering,
developing and commercializing innovative pharmaceuticals, biologics and medical
devices that enable people to live life to its greatest potential.
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Business Situation
Allergan is the innovative leader in many healthcare products. For each healthcare
product, Allergan develops a creative and consumer friendly web site promoting their
product. A feature of each product site is the ability to “find-a-doctor” that can
provide the necessary medical care and stewardship. Allergan asked PDSA to develop
a single “find a doctor” portal that ALL product sites could use and leverage.
Technical Situation
Each product site was developed with a different ‘find-a-doctor’ architecture. This
increased development dollars, time and also increased ongoing maintenance expenses.
Solution
PDSA designed web-service portal to support the multi-product architecture. Hence,
any Allergan product site can easily be modified to direct any ‘find a doctor’ functionality
to the new ‘find a doctor’ portal. This portal site included the usage of the Google
mapping engine with unique customizations to enhance the user’s (consumer’s) experience.
Benefits
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Allergan now can move towards a common interface for all of its consumer based products
saving money and time. To see it live, please visit http://www.botoxcosmetic.com/
and click on the find a doctor link.
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CalOptima
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The Agency is an integrated health care system that administers health insurance
programs for Orange County, California children, low income families, and persons
with disabilities. The Agency’s network of doctors and hospitals includes more than
5,000 primary care doctors and specialists and 20 hospitals serving nearly 330,000
members.
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Business Situation
The Agency has an aggressive strategy to integrate and connect the doctors, hospitals
and healthcare services providers with each other and The Agency. Ultimately, this
will allow the collaboration of The Agency with its providers to deliver a higher
level of service to its members.
Technical Situation
The Agency’s web architecture is to move to Microsoft’s Visual Studio 2008, SQL
Server 2008, and Reporting Services 2008. The old system architecture was ASP classic
with its security, design and technical deficiencies.
Solution
PDSA, Inc. was engaged to design and build new extranet web applications for their
providers. PDSA designed and built a new portal specifically for The Agency’s service
providers. This enables them to see the latest news, documents and provide a vehicle
to collect critical data from each provider. PDSA also enabled The Agency to link
disparate systems using PDSA’s Single Sign on Architecture.
Benefits
The Agency’s healthcare service providers have easier access to critical data thus
enabling them to provide better healthcare services to its members. From a technical
perspective, The Agency’s new .NET application environment is built on a proven,
solid architecture: the PDSA .NET Application Framework. The PDSA Framework has
been approved by Kaiser Permanente to be HIPPA compliant for its security needs.
Downey Regional Medical Center
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Downey Regional Medical Center is dedicated to providing the latest state-of-the-art
healthcare, highly skilled medical teams and a warm, healing environment for patients
and their families. Located in the City of Downey, this 199-bed, non-profit community
hospital stands among the finest medical facilities in Southern California.
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Business Situation
DRMC’s website was ‘hard coded’ and very labor intensive to update and required
skilled programmers to change. PDSA was engaged to install and configure the PDSA
Web Authoring System 3.0 into their environment. We built a new web site that gathered
its content from the content manager. We trained content providers (HR, PR, etc.)
to create, edit and update content. We also provided a WYSIWYG test environment
so they could see what their changes would look like prior to going live.
Solution
PDSA was engaged to install and configure the PDSA Web Authoring System 3.0 into
their environment. We built a new web site that gathered its content from the content
manager. We trained content providers (HR, PR, etc.) to create, edit and update
content. We also provided a WYSIWYG test environment so they could see what their
changes would look like prior to going live.
Benefits
PDSA’s solution enabled quick updates to the web site by the actual content authors
rather than programmers. The solution also allowed approval of content and viewing
of content before going live. This solution saved time, money and increased productivity.
Kaiser Permanente
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Kaiser Permanente is an integrated managed care organization, based in Oakland,
California, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney
R. Garfield. Kaiser Permanente is a consortium of three distinct groups of entities:
the Kaiser Foundation Health Plan, Inc. and its regional operating organizations,
Kaiser Foundation Hospitals, and the Permanente Medical Groups. As of 2006, Kaiser
Permanente operates in nine states and Washington, D.C., and is the largest managed
care organization in the United States.
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Business Situation
KP’s challenge was to improve their ability to respond to their internal customer’s
IT requirements. Antiquated technology and IT business processes reduced response
times and customers’ perceptions.
Solution
PDSA, Inc. was engaged to provide a variety of capabilities: the PDSA .NET productivity
framework to enable their developers to create .Net application much more quickly,
.Net training so their developers could migrate from COBOL, PowerBuilder and other
legacy technologies more quickly, PDSA best practices so they could learn the best
approach to not only building applications but the management practice as well,
and lastly, KP outsourced the building of their initial applications to PDSA.
Benefits
This engagement enabled KP to ‘jump start’ their migration to the .Net technologies
very quickly and provide demonstrable results in record time and under budget.
Molina Healthcare
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Since 1980 Molina Healthcare has been a leader in providing quality healthcare to
those who depend on government assistance. Our commitment to our members has made
us a national leader in providing affordable healthcare to families and individuals.
During this time, we’ve become one of the most experienced managed healthcare companies
in the country.
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Business Situation
Molina’s challenge was to improve their ability to respond to their internal customer’s
IT requirements. Antiquated technology and IT business processes reduced response
times and customers’ perceptions.
Solution
PDSA, Inc. was engaged to provide a variety of capabilities: the PDSA .NET productivity
framework to enable their developers to create .Net application much more quickly,
.Net training so their developers could migrate from VB6 and other legacy technologies
more quickly, and PDSA best practices so they could learn the best approach to not
only building applications but the management practice as well.
Benefits
This engagement enabled Molina to ‘jump start’ their migration to the .Net technologies
very quickly and provide demonstrable results in record time and under budget.
Zynx Health
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More than 1,400 hospitals nationwide trust evidence-based decision support from
Zynx Health. Our clients represent diverse hospital profiles: small independent
hospitals, large health systems, academic and non-academic organizations, and hospitals
with and without computerized provider order entry (CPOE) or electronic medical
record (EMR) systems.
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Business Situation
Zynx is embarking on a critical project to migrate to the latest .NET technologies
and redesign their authoring architecture.
Solution
PDSA, Inc. was engaged to provide a leadership role in the design of their new architecture.
Some of our tasks were to:
- Improve performance & scalability
- Define elements of problem domain & supplemental requirements
- Implement for security, flexibility & other quality attributes
- Ensure design follows standards, architecture and SDLC
- Keep business rules in the business layer and out of the UI
- Other detailed requirements
- Determine design risks and recommend remediations
Benefits
This engagement enabled Zynx to receive a new and different perspective or validation
to their initial design and architecture approach.