Your Transportation Systems Experts
PDSA is your Transportation Systems expert. We have developed a variety of automated
business functions to greatly streamline the underlying processes in the transportation
business. PDSA performs a rigorous reengineering process, develops the necessary
systems design and architecture and lastly provides a fully automated implementation.
PDSA has developed systems that perform the following functions.
Your paratransit van just had an acident. A rider was very impolite to an experienced
driver. Your administrator received a driver's statement but misplaced it. Which
incident has litagation and what is the exposure? If these questions are concerning
you at night when you sleep, read on. PDSA may have the solution for you, so don't
roll the dice: avoid the risk.
Your riders are the most valuable asset of your enterprise: your company is serving
them. Your staff should be able to quickly see and interpret all information about
your rider (customer). Rider “Profiles” is a collection of all the demographics/personal
data that relates to the rider. This information may consist of language, mobility,
service animal, transportation notes, emergency contact and more. This information
is vital in providing the best service to your ridership.
Managing eligibility is critical to providing the best service. Keeping accurate
eligibility records with regard to start dates, end dates, level of eligibility
and no overlapping eligibility time spans is critical. Also the appeals management
process for any disputes with eligibility denials is important as well.
Many documents and letters must be sent out to the riders. The letters need to be
in the language of the rider, or possibly may need to be in Braille or audio formats.
Letters and documents are queued in the output queue awaiting an operator to print.
Call Center and Ticketing
Your customer service representatives (CSRs) need information at their fingertips
and the ability to find it quickly. Is the rider calling about a complaint, an incident,
a question, a change to their demographic or many other items? The CSR must be able
to quickly search for a rider, vet the rider, answer any of their questions, open
a ticket, log a note, send a document, or other capability.
Work queues manage the tickets and tasks. Queues can be set up for department functions
or individual knowledge workers. Tickets can be selected, worked, tasks generated
for a ticket, reassigned, and closed. Management has a simple console interface
to see the number of tickets in a queue, drill into that queue, and take any action
necessary to expedite the ticket.
Risk and Incident Management
Every transit organization needs to manage incidents and accidents. This module
provides total incident management. This module tracks incident summary data, vehicles
involved, people involved, event codes, event claims against that incident, event
litigation, general event activity, and electronic documents.
Documents of ANY file type can be uploaded and categorized for later retrieval.
Documents can be viewed after uploading with a simple click.
Vendor and Provider Integration
Improving your information and process flow between your vendors and providers is
critical to saving time and money while improving information quality. Our designs
include access to the portal so vendors can review their queues with their tickets
(tasks) to be performed. Other features could be to keep up to date vendor employee
data, vehicle data, driver statements, etc.
Operation Data Integration
Very important operational is required to be made available. Our module allows users
to see trip history, ETA, No Shows, Late Standing Order cancelations, and Ride Monitoring.
The following image shows the trip history of a rider, plus performance data for
cancellations, no shows, and overall vendor performance.
Reservation System Integration
PDSA has developed technology to export data in the necessary formats to feed reservations
systems. There are many reservations systems in this industry each with their own
unique interfaces (APIs). Other approaches we have used were direct access to the
databases and access through web services.
Rider “Out Reach”
PDSA’s design includes allowing the rider him/her self to login into a Rider portal
to view information about them. For example, they may want to review any tickets
they opened with the customer service department, review their profile, issue new
tickets or see their upcoming reservations.
Security and Authorization
The PDSA Application Framework that our modules were developed on includes over
100 security features to provide you with peace of mind. Our system is rock solid.
In addition to authentication features, we have also included many authorization
features. Please note, authentication means “can I have access to the system” and
authorization means “what can I do or not do once I am in.” Our authorization capabilities
are built around roles and permissions. A role is a collection of permissions and
permissions allow or disallow a user from a feature.
Please call us to set up a free, live demonstration so we can show you the full
features of our solution modules.
- Contact: Michael Krasowski, VP
- Phone: 714.734.9792 x223
Company: Access Services Inc. of Los Angeles California
Contact: F. Scott Jewels, Director
“PDSA has enabled us to integrate a wide variety of critical data and processes
and have it all available through a single portal. This ultimately translates to
better service for our customers.”