Kaiser Permanente is an integrated managed care organization, based in Oakland,
California, founded in 1945 by industrialist Henry J. Kaiser and physician Sidney
R. Garfield. Kaiser Permanente is a consortium of three distinct groups of entities:
the Kaiser Foundation Health Plan, Inc. and its regional operating organizations,
Kaiser Foundation Hospitals, and the Permanente Medical Groups. As of 2006, Kaiser
Permanente operates in nine states and Washington, D.C., and is the largest managed
care organization in the United States.
KP's challenge was to improve their ability to respond to their internal customer's
IT requirements. Antiquated technology and IT business processes reduced response
times and customers' perceptions.
PDSA, Inc. was engaged to provide a variety of capabilities: the PDSA .NET productivity
framework to enable their developers to create .Net application much more quickly,
.Net training so their developers could migrate from COBOL, PowerBuilder and other
legacy technologies more quickly, PDSA best practices so they could learn the best
approach to not only building applications but the management practice as well,
and lastly, KP outsourced the building of their initial applications to PDSA.
This engagement enabled KP to ‘jump start' their migration to the .Net technologies
very quickly and provide demonstrable results in record time and under budget.